How do we keep the world running on time?
Austin Dadio, senior director of Customer Support at Collins Aerospace, reveals the cutting-edge strategies that ensured over 8,000 international flights operated seamlessly during the 2022 World Cup in Qatar, setting a new standard for future events.
Collins has more than 300 sites worldwide, including over 75 maintenance, repair and overhaul (MRO) locations, multiple 24/7 aircraft on ground (AOG) centers, more than 10,000 customer service representatives and over 300 technical representatives.
“How we go about learning and then relearning what customer priorities are really helps us to build a partnership that goes well beyond a transactional relationship and well beyond a normal supplier relationship.”
Austin Dadio | Senior Director of Customer Support | Collins Aerospace
